Frequently Asked Questions
What’s included in each plan, and how do I choose?
Each tier outlines the number of users/seats, usage limits, integrations, AI-assistant capabilities, and security features. Choose based on your team size, expected data volume, and whether you need advanced features like multi-provider LLM access and enterprise-grade controls.
Can I upgrade or downgrade my plan later?
Yes — you can switch plans at any time. Upgrading gives you immediate access to the higher tier’s features and prorated billing; downgrading takes effect at the next billing cycle.
Are there usage limits or overage fees?
Yes — each plan comes with defined usage (seats, storage, AI calls). If you exceed those limits we’ll notify you and provide options: upgrade, add-on, or custom enterprise terms.
How is my data protected, and what about privacy?
Security is a core part of our offering — we provide tenant-isolated data, encryption in transit and at rest, fine-grained permissions, secrets redaction, and full auditability. Your content is not used to train our models without explicit opt-in. (Reflecting our “no-training on your content” promise.)
What payment options and billing cycles are available?
We accept major credit cards and, for larger customers, offer invoice billing. You can select monthly or annual billing — annual gives you a discount. You’re not locked in long-term for standard plans.
What happens when I cancel or switch plans?
If you cancel or change to a lower-tier plan, your data remains accessible. We provide export options for your chats, files, and integrations in standard formats. After the retention period (e.g., 30-90 days), we may archive or delete data per policy — so it’s smart to export ahead of time.
Are there additional costs?
Our plans include everything listed on the pricing page. Additional costs apply only if you exceed usage limits, add more team members, or activate optional add-ons. We always notify you before any overage charges.
Is support included in my plan?Support Included?
Yes. All plans include standard support via email and documentation. Higher tiers include faster response times and priority support. Enterprise plans include dedicated onboarding and a success manager.
Do you offer refunds?
Monthly subscriptions are generally non-refundable. Annual plans may qualify for partial refunds within a limited window. If you believe there has been a billing error, contact us and we’ll review it.
Can I change my plan or cancel at any time?
Yes. You can upgrade at any time, and the change applies instantly. Downgrades or cancellations take effect at the next renewal date. There are no long-term commitments for standard plans.
How do billing and invoices work?
We accept major credit cards for all plans and offer invoice billing for larger teams and enterprise customers. Billing is available monthly or annually, and annual plans receive a discounted rate.
Do you offer discounts for teams, education, or non-profits?
Yes. We offer volume-based discounts for larger teams and eligibility-based discounts for educational institutions and non-profit organizations. Contact our team for details.
Do you provide onboarding or training?
All paid plans include basic onboarding resources. Higher tiers offer guided onboarding sessions, team training, and custom workspace setup. Enterprise customers receive tailored onboarding and support.
Can I add more users later?
Absolutely. You can add seats at any time. Additional users are billed prorated until your next renewal date.
Do you offer custom enterprise plans?
Yes. For organizations with advanced requirements—security, compliance, integrations, or dedicated infrastructure—we provide custom pricing and tailored plans.
What happens if I exceed my usage limits?
If you approach your usage limits, we notify you automatically. You can upgrade your plan, increase your limits, or purchase additional usage depending on your needs.